1. Making a booking
    • All learning visits to the Chester House Estate experiences are dependent on availability and are only available to pre-booked groups.
    • Bookings are available using the Learning Department online booking form at least 1 month in advance of visit/session date.
    • Requests for Self-guided Learning group bookings are available using the Learning Department online booking form at least 1 month in advance of visit date.
    • When making a booking you are agreeing to The Chester House Estate Learning Department Terms and Conditions and Code of Conduct for Learning Visits.
    • Bookings will be confirmed following receipt of the completed Learning Department online booking form, authorized purchase order number and £50 deposit/ full payment (where applicable). Full payment via BACS transfer or credit card is to be paid within 30 days of the invoice date.
    • Overseas group bookings MUST be paid in full in advance, no less than 1 month prior to visit date, by BACS transfer or credit card ONLY.
    • Cancellation/amendment to your booking can ONLY be made in writing up to 1 month prior to your visit date.
    • The Chester House Estate reserves the right to change these Terms and Conditions at any time and by submitting a booking you agree to abide by the most recent version.

  2. During your visit
    • The group leader is responsible for ensuring that the party arrives on time. 15 minutes has been allocated for storing coats and lunches (if necessary) and using the toilets prior to the start of the session.
    • The Chester House Estate accepts no liability for any items left unattended.
    • Any sessions missed or partly missed due to late arrival will still be charged at the full rate. The Chester House Estate takes no responsibility for any unforeseen circumstances such as transport delays, weather conditions, and problems with coaches or sickness of teaching staff.
    • In the event of a late arrival, we reserve the right to reduce any planned programme according to the available time for your visit and any conflicting demands on resources, galleries and exhibits at that time.
    • Sufficient school/college staff and carers must be present to supervise all students during all activities and sessions. We are fully committed to providing a safe learning environment, but The Chester House Estate staff are not responsible for the health, safety and behaviour of students and must not be left in sole charge of any students, unless by prior arrangement made in writing.

We follow NSPCC guidelines and require the following minimum ratios for visits:   Children aged 4-8 - 1 adult to 6 children.                                                                                   Children aged 9-12 - 1 adult to 8 children.                                                                                Children aged 13-18 – 1 adult to10 children.                                                                             Adults providing 1:1 support for a child cannot be counted in the above ratios. Carers and staff for groups of under 18s are free of charge (up to a ratio of 1:5).

  • Video recording is not permitted except by prior written permission.
  • There is no coach parking onsite. Coaches must drop off students at the Chester House Estate and then leave the premises. School minibuses with a short wheelbase will be allocated a parking space onsite.
  • The Chester House Estate reserves the right to refuse entry to The Chester House Estate.
  • The Chester House Estate is a working site and as such can experience short-notice closures and changes due to activities on site, including closed exhibits. The Chester House Estate will endeavour to contact visitors with as much notice as possible in such situations.
  • In the event of The Chester House Estate being fully closed (e.g., due to adverse weather conditions), an update will appear on our website and an alternative date will be offered.
  • Private guided tours are not permitted on site. Learning Department tour guides are provided for programme visits and self-guided resources will be distributed to groups once their booking has been confirmed
  • All facilitated learning visits include a tour of the site. This tour will take place unless the weather is particularly severe. We therefore, strongly therefore recommend that comfortable walking shoes and appropriate outdoor clothing are worn during your visit.
  1. Behaviour
    • The group leader is responsible for the behaviour of the children in the group. We expect all students to abide by our code of conduct (see below)
    • The group leader is responsible for ensuring the safety and security of all the group’s belongings and ensuring that all items are collected at the end of the visit. The Chester House Estate takes no responsibility for items lost or missing during the visit

  2. Booking lunches
    • School groups who have a facilitated visit will be allocated 30 minutes in our classroom for lunch
    • Self-guided school groups can book a lunch space in our learning classroom for £20 for a 30-minute slot.
    • Groups who opt to take advantage of our in-house lunch offer will be provided with a lunch space free of charge
    • Please provide any Dietary requirements at the point of making a booking
    • If using a lunchroom, the group leader is to ensure that the room is left in a reasonable state afterwards. All litter should be placed in the bins/bags provided and you are expected to sweep up crumbs and spillages using the equipment provided. Please ask Museum Staff if you require additional bags etc.
  1. Cancelling or changing a booking
    • If you cancel your visit within 14 days of your booked visit, a 50% payment will be required, and you may be liable for any non-refundable expenses incurred by The Chester House Estate. COVID-19 exclusions may apply.
    • Changes made to your booking within 14 days of the visit may incur a £25 administration fee.
    • If you wish to increase your student numbers after having made a provisional booking, we may not be able to accommodate this depending on other bookings already in place.
    • If you need to change/cancel your booking due to a member of your group testing positive for COVID-19, we will rearrange your visit free of charge. If you do not rebook a visit, the cancellation fee outlined in 5.1 applies.
  1. Data Protection
    • We may use your personal information (and the personal information of any other visitors included in your application) for processing your application, responding to any enquiry you or other members of your group make, and for generating aggregated statistics regarding visits to The Chester House Estate. In addition, we may, subject to your consent, send you emails, newsletters and/or alerts and information regarding learning events. We will not sell your data. We will not share your data for marketing purposes unless you have actively consented to this. Please see our Privacy policy, which can be found on our website, for more details on what information we collect about you and how it will be used.

Code of Conduct for learning visits

The Chester House Estate is a space for all to enjoy. We require all visitors to comply with our code of conduct.

We expect our visitors to:

  • Take responsibility for their own learning and respect other's right to learn
  • Be friendly
  • Listen
  • Respect each other’s differences
  • Treat staff, volunteers and other visitors with respect
  • Treat all resources and exhibits with care
  • Help others
  • Cooperate with each other

Visitors should not:

  • Bully each other
  • Pick on or make fun of each other
  • Be abusive
  • Damage equipment/exhibitions

If the code is breached:

The visitor will be reminded of the code of conduct and asked to comply. They will be given an opportunity to reflect on their actions to plan a positive response. If a visitor continues to breach the code of conduct, they may be asked to leave.

  • All behaviour is the responsibility of adults accompanying visiting groups
  • Adults are expected to always supervise any children
  • At no point should a child, young adult or person at risk be left in the sole care of museum staff
  • If the behaviour persists and a member of staff is delivering an unsupervised activity, appropriate behaviour management systems will be followed. Participants work with the facilitator at the start of projects and sessions to set expectations informed by the code of behaviour
  • If delivering activities in an outreach, community or education setting, staff will follow the behaviour management systems of the organisation (e.g., mainstream school traffic light system)

Specialist groups

  • Staff will not intervene in situations where they are not fully trained, for example under no circumstances will staff be left alone with vulnerable groups such as special needs groups or adults at risk and cannot be expected to manage behaviour.
  • A specialist trained adult/carer must be present to safeguard welfare.

If you have any questions or concerns about the terms and conditions please don't hesitate to contact us here.